Frequently Asked Questions
Find answers to common questions about Skulnex. Can't find what you're looking for? Contact us at hello@skulnex.com.
Getting Started
What is Skulnex?
Skulnex is a cloud-based school management system for Nepal. It combines attendance (smart ID cards, QR/NFC), billing and fee management, academics (assignments, exams, marks), and a guardian app so parents stay informed. One platform, no servers or IT required.
How do I get started?
Request a demo from our contact page. We'll set up your school, import student data, and guide you through attendance, billing, and the guardian app. Most schools are up and running within a few days.
Do I need to install anything?
No. Skulnex runs in the cloud. You use it from any browser. The guardian app is available on Android and iOS. For attendance, you can use our optional gateways and scanners or the mobile app.
Attendance & Devices
How does attendance work?
Students use smart ID cards (QR or NFC). Staff scan cards at the gate or in class using our app or dedicated scanners. Attendance is logged instantly and guardians get notifications. No student phones needed.
What devices are supported?
Our scanner app works on Android and iOS. We also support dedicated gateways and scanners that sync with your dashboard. Offline mode is available for areas with poor connectivity.
Do students need smartphones?
No. Students only need their smart ID card. Scanning is done by school staff. Guardians can use the mobile app or receive SMS notifications.
Billing & Fees
Can Skulnex handle fee management?
Yes. Set up fee structures by class or student, track payments, send reminders, and run reports on collections and dues. We support multiple fee heads and payment tracking.
How do payment reminders work?
You can send SMS or email reminders for due fees. Reminders are configurable and can be sent automatically based on due dates.
Can we import existing fee data?
Yes. We support CSV import for students and can help migrate data from spreadsheets or other systems. Contact us for assistance.
Guardian App
What can guardians see in the app?
Guardians see their child's attendance (check-in/check-out times), fee status, assignments, and announcements. They receive real-time notifications when their child is marked present or absent.
Is the guardian app free for parents?
Yes. The guardian app is free for parents. Schools subscribe to Skulnex; parents download the app and link to their child's account.
What if a guardian doesn't have a smartphone?
We offer SMS fallback for attendance alerts. Schools can also use the dashboard to share printed reports or communicate via other channels.
Data & Security
How is our data protected?
Data is encrypted in transit (TLS) and at rest. We use row-level security so each school only sees its own data. Access is role-based and audited.
Where is data stored?
Skulnex runs on secure cloud infrastructure. Your school data is stored in managed databases with backups and redundancy.
Can we export our data?
Yes. You can export student lists, attendance, and fee data. We don't lock you in.
Pricing & Support
How much does Skulnex cost?
Pricing depends on school size and features. We offer plans starting with attendance, and you can add billing, academics, and devices as you grow. Request a demo for custom pricing.
Is there a free trial?
Yes. We offer a free trial so you can see how Skulnex fits your school. No credit card required.
What support do you provide?
We provide email support, onboarding, and documentation. Priority support is available on higher plans. We're based in Nepal and understand local needs.
Still have questions?
Contact us at hello@skulnex.com and we'll get back to you within 1–2 business days.
Contact us