Find answers to common questions about our smart ID card and attendance system. Can't find what you're looking for? Contact our support team.
EduID Nepal is a comprehensive smart ID card and attendance system designed specifically for schools in Nepal. We provide QR/NFC-enabled student ID cards, real-time attendance tracking, and instant guardian notifications.
Students receive smart ID cards with QR/NFC technology. When they arrive at school, staff scan their cards using our mobile app. The system instantly logs attendance and sends notifications to guardians via our mobile app or SMS.
No, students don't need smartphones. They only need to carry their smart ID card. The scanning is done by school staff using our mobile app on their devices.
Our scanner app works on both Android and iOS devices. The admin dashboard is web-based and works on any modern browser. We also provide offline functionality for areas with poor internet connectivity.
Internet is required for real-time notifications and data sync, but our app works offline and queues attendance data when connectivity is poor. Data syncs automatically when connection is restored.
We use enterprise-grade security with encrypted data transmission, secure authentication, and school-scoped access controls. All data is stored securely and complies with privacy regulations.
Yes, we offer professional card design and printing services. We can create custom designs that match your school's branding and print high-quality PVC cards with QR/NFC technology.
Yes, if you have compatible PVC card printing equipment, we can provide you with the design files and technical specifications to print cards in-house.
Our PVC cards are designed to last for the entire school year and beyond. They are durable, waterproof, and resistant to normal wear and tear from daily use.
Guardians receive notifications through our mobile app with instant push notifications. We also offer SMS fallback for guardians who prefer text messages or don't have smartphones.
Yes, schools can customize notification templates and messages. You can set different messages for check-in, check-out, late arrivals, and other attendance events.
Notifications include student name, time of arrival/departure, attendance status (on-time/late), and any additional notes from school staff.
Initial setup typically takes 1-2 weeks, including student data import, card design, printing, and staff training. We provide comprehensive onboarding support throughout the process.
We offer phone and email support, staff training sessions, user documentation, and regular system updates. Pro customers receive priority support with guaranteed response times.
Yes, we support CSV import for student data including names, photos, class information, and guardian contact details. Our team can help with data migration from existing systems.